Shipping policy
Shipping Policy
We work hard to get your order to you quickly, safely, and reliably.
Order Processing
All orders are processed within 1–5 business days (Monday–Friday, excluding holidays).
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Shipping costs are automatically calculated and displayed at checkout based on your location, carrier options, and order weight.
Expedited Shipping
At this time, we do not offer expedited shipping at checkout.
However, if you need an order rushed or have special time-sensitive requirements, please contact us. In many cases, we can work out a custom expedited shipping solution depending on carrier availability.
Tracking Your Order
When your order ships, you’ll receive an email containing your tracking number.
Please allow up to 48 hours for tracking updates to begin showing movement.
If you have not received your package within 7 days of the shipping confirmation, please email us at info@mygaragedoorparts.com with your name and order number. We’ll be happy to assist.
Shipping to P.O. Boxes
At this time, we cannot ship to P.O. boxes.
Please use a physical residential or commercial address when placing your order.
Damaged or Incorrect Shipments
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@mygaragedoorparts.com with:
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Your order number
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A photo of the issue
We handle these situations on a case-by-case basis and will work quickly toward a resolution.
Returns & Exchanges
For full details on our return procedures, eligibility, custom-made items, and restocking fees, please review our Return & Exchange Policy on the dedicated page of our website. This can be found HERE.
If you have any other questions, feel free to reach out anytime at info@mygaragedoorparts.com—we’re always happy to help!