Protect your garage door spring order from loss, damage, or carrier mishandling.
Shipping Protection is an optional add-on that ensures your torsion springs and other garage door parts are fully covered from the moment they leave our warehouse until they arrive safely at your door.
If your shipment is lost, damaged, or delayed and ultimately not delivered due to carrier error, we will replace your items or issue a refund at no extra cost—no hassle, no headaches.
Why Add Shipping Protection?
Guaranteed Coverage
If UPS/USPS/FedEx damages or misplaces your springs, your order is protected.
Fast Resolutions
Skip the long carrier claim process—contact us directly, and we’ll take care of it.
Low-Cost Peace of Mind
For a small fee, you ensure your high-value garage door springs are covered during transit.
Ideal for Torsion Springs
Springs are long, heavy, and more likely to suffer shipping issues—protection is strongly recommended.
How It Works
-
Add Shipping Protection to your cart along with your product order.
-
If your package arrives damaged or doesn’t arrive at all, contact us within the claim window.
-
We’ll verify the shipping issue and provide a free replacement or full refund.
What’s Covered
✔ Lost packages
✔ Packages marked “delivered” but never arrived (porch theft may be included if you choose)
✔ Damaged items (bent, broken, crushed springs, etc.)
✔ Carrier mishandling or delays resulting in loss
What’s Not Covered
✘ Incorrect addresses provided by the customer
✘ Products returned to sender due to undeliverable addresses
✘ Damage caused after delivery
